Privacy Policy

1. What we collect

• Requests: name, email, country, request details, passport name (for the entry pass), quantity and seat choice
• Payments: for wallet payments, the paying wallet address, transaction signature and amount (public blockchain data); for card payments, the payment reference, amount and payer email (card numbers are handled by our payment processor Stripe and never reach STAGEGATE)
• Alerts: your email, the artists or topics you chose and your language (only when you opt in)
• Reviews: display name, rating and review text (published after a check)
• Partner coin perks: the wallet address you prove by signature, partner-coin balances and tiers (24-hour cookie), and your fan-vote choices
• Access: language setting, agent code cookie (90 days), admin and agent login session cookies

There is no sign-up, and we never store passwords or card numbers.

2. Why

To handle and answer requests, confirm payments, issue and verify entry passes, pass booking conditions to agencies and organizers, and keep records required by law.

3. Sharing and processors

We pass your name and request details to the organizer or agency only as far as needed to handle the request.

Data is stored with Supabase and hosted on Vercel; card payments are processed by Stripe and emails are sent by Resend. They use the data only for storage, payment processing and delivery.

4. Retention

Request and payment records are kept for 5 years after the transaction ends, then deleted. Entry pass data is deleted within 90 days after the event.

5. Your rights

You can ask to see, correct or delete your data through the inquiry form; we respond within 10 working days. You have the rights under Hong Kong's PDPO and the laws of your country of residence.

6. Cookies

Cookies are used only for language and mode settings, agent/referral codes, login sessions and visit statistics (a random visitor id, 1 year). Visit statistics record only the page path, language and country; we use no third-party analytics or advertising trackers. You can unsubscribe from alert emails any time from the link in each email.

7. Controller

LANSHU Limited, director Joon Kim · contact through the site inquiry form.